Contact us

The friendly staff at Prime Pet Insurance welcome your comments and questions


1300 070 753


1300 367 229

Office hours

8am to 8pm AEST Monday to Friday


Prime Pet Insurance
Locked Bag 9021, Castle Hill, NSW 1765

Office address

50 Norwest Blvd, Norwest, NSW 2153

We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.

If you are experiencing vulnerability and would like more information on the extra care we can provide please email us on You can also access our underwriter’s Family Violence Policy, and their website also contains additional accessible ways you can contact us.