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How to make a claim

If your pet has visited the vet lately, all you need to do is get your claim to us as soon as possible after your pet’s treatment. As soon as we get your form and documents, we’ll start work on your claim. As long as you’ve sent us everything we need, we’ll pay your claim either by cheque or by transferring the money directly to your nominated account.

For existing members, please login to submit your claim.

  • Simply upload a copy of both the itemised invoice and the consultation notes from your vet visit.
  • If this is your first claim, we require your pet’s full medical history from all previous vets from the time you first owned your pet.
  • If your pet was adopted at an older age, please supply adoption paperwork and medical records since adoption

If you are a new member please sign up to manage your policy online.

If you would prefer to send us your claim through the post, please ensure you have completed the following steps:

  • Print a claim form and fill in your details, check that you have completed all areas on the claim form.
  • Take it with you to the vet and ask them to fill out Section 2. Both you and your vet will need to sign the form.
  • Attach the original itemised invoices, payment receipts and consultation notes and post them to: Prime Pet Insurance, Locked Bag 9021, Castle Hill NSW, 1765.

If applicable, you can also download a Cruciate Ligament Examination form.

If you need help, just call us on 1300 070 753 Monday to Friday 8am - 8pm (AEST).

Frequently Asked Questions

How much of my vet’s bill is covered?

It depends on the plan you choose. We cover up to 65% of your pet’s eligible treatment costs up to your annual benefit limit for the Regal plan, up to 80% for the Imperial plan, or up to 85% for the Sovereign plan. Sub-limits may apply or if...

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